Support
How can we help?
Browse the categories below or reach out directly — we typically reply within one business day.
Contact support
Send us a message with your question, screenshots, or a link to the affected report.
Response SLA: ~1 business day (faster for billing or outages).
Getting started
New to VeriScout? Start here to understand the workspace and generate your first report.
- Create your account and complete the coach survey
- Invite additional staff members
- Generate your first scouting report
- Understand what a “verified” player means
Account & settings
Manage your profile, password, notifications, and two-factor authentication.
- Update your name or profile photo
- Change your password
- Turn on two-factor authentication (TOTP)
- Manage email notification preferences
Billing
Plans, invoices, cards, cancellation, and tax questions — all in one place.
- Choose or change your plan and bundles
- Update your card or billing address
- Download invoices
- Handle a failed payment
- Cancel or resume your subscription
- VAT / tax ID and exemption
- Add or remove staff seats
Reports & data
Understand what's in a report and why some players may be gated or missing.
- Which countries are covered
- What the “verified” badge means
- Why a player is missing or blurred vs full
- How Match Score and confidence badges work
Troubleshooting
Common issues and how to resolve them.
- I can't sign in
- My report isn't generating
- I'm not receiving emails from VeriScout
- The dashboard looks broken
Have product feedback?
Tell us what would make VeriScout more useful. Bugs, missing features, workflow gripes — anything.
Understanding your subscription
Every account is in one of these states. If yours changes unexpectedly, contact support.
Trial
The first 14 days after signup. Full access so you can evaluate the product.
All bundles unlocked. No card required.
Paid
Your subscription is active and paid in full.
Access to the bundles included in your plan.
Past due
A recent payment failed. We retry automatically for a few days.
Full access continues during the grace window — update your card to avoid an outage.
Unpaid
Trial ended or the subscription lapsed after retries.
Reports are locked. Pick a plan to unlock scouting again.
Cancelled
You cancelled the subscription; it ends at the current period end.
Access until the period end, then locked.
Policies
Read the terms that govern your use of VeriScout and how we handle player data.
System status
Check real-time uptime and incident history for the VeriScout platform.
